Refund Policy

Return Policy
We offer a 30-day return policy, except for the non-returnable items listed below.

To qualify for a return, your item must be in the condition you received it: unworn or unused, with tags, and in the original packaging. A receipt or proof of purchase is also required.

To initiate a return, contact us at admin@toracoffeetea.com. If your return is approved, we'll provide a return shipping label and instructions for sending your package. Returns without prior approval will not be accepted.

For any return inquiries, reach out to us at admin@toracoffeetea.com.

Damages and issues
Inspect your order upon arrival and contact us immediately if the item is defective, damaged, or if you receive the wrong item, including a photo of the issue. We will expedite a replacement or refund. Do not return items without first obtaining authorization from support.

Exceptions / non-returnable items
Certain items cannot be returned, such as perishable goods (food, flowers, plants), custom products (special orders, personalized items), and personal care goods (beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Contact us if you have questions about a specific item.

Regrettably, returns on sale items or gift cards are not accepted.

Exchanges
We accept exchanges for non-food items within 14 days of purchase. To request an exchange, contact us at admin@toracoffeetea.com with your order details and exchange reason. Items must be in original condition and packaging. Customers are responsible for return shipping costs, unless the item is damaged or incorrect.

Refunds
Upon receiving and inspecting your returned item, we will inform you whether the refund has been approved. If it is approved, the refund will be processed to your original payment method automatically within 10 business days. Keep in mind that your bank or credit card company may require additional time to process and post the refund. Should 15 business days elapse since the approval of your return without receiving a refund, please reach out to us at admin@toracoffeetea.com.