Shipping Policy

SHIPPING INFORMATION

How long after ordering is my order shipped?

Orders are processed and shipped within 1-3 business days. Shipping time is 2-5 business days.

 

Which carrier do you use?

We primarily ship all items with USPS and UPS. For international shipments, your local mail carrier will handle and deliver the item once it enters your country.

 

How long does it take to arrive?

We ship all orders from our USA (Texas) location. Due to Covid-19, some international packages may be delayed due to routing or customs delays.

  • USA: Within 2-5 business days
  • Canada: Within 4-10 business days
  • Europe: Within 2-7 business days
  • Australia/NZ: Within 5-15 business days
  • Rest of the World: Within 5-20 business days

Check your local mail carrier’s website for the latest updates on how Covid-19 is affecting deliveries.

 

Can I change my shipping address once my order has been placed?

You may change your shipping address after placing an order by contacting our support team promptly. However, if your order has already been dispatched, we cannot modify the address.

Be aware that delivery instructions are not processed through our system; you must contact the carrier directly. For security reasons, we advise shipping to an address where someone can receive the package, as we are not liable for theft and cannot replace stolen packages.

 

I didn’t receive my order

For assistance, please contact our support team at admin@toracoffeetea.com and provide your order number from the confirmation email or SMS message. We will assist you in locating your order.

 

My package got lost, stolen or damaged

In the event that your package is missing, lost, stolen, or damaged, we recommend initially contacting the shipping carrier to address the issue. If the issue remains unresolved after contacting the carrier, and you have selected our shipping protection option, please reach out to our support team for further help.

 

Customs Fees/Taxes

We strive to facilitate the smooth and prompt arrival of your item, which includes providing all necessary information for customs on the package label.

Recent changes in EU customs regulations may result in the imposition of a sales tax (VAT) at the time of delivery of your order. Please consult your local tax authority for details on the fees applicable to goods shipped from the USA.

Should there be any customs fees, the recipient is responsible for their payment.